Support

Customer Services

As a client of Sword Intech you have access to a wide range of business and software support facilities. We provide a variety of options ranging from "as required" telephone advice through to a full MSP offering. This flexibility enables our clients to choose the most appropriate support arrangement for their business whether they are a specialist Lloyd’s syndicate or a multinational composite insurer.

We have a wealth of knowledge and experience of implementing and supporting insurance applications and providing ISO standard systems management facilities.

Customer Service Centre

Sword Intech Customer Service Centre logs, tracks, reports on and facilitates resolution of any service issue. Calls are monitored pro-actively and customers informed accordingly of call status and progress to resolution.

Customers can address queries, requests or suspected faults with the Service Centre via UK free phone, Fax, E-mail or through direct access to the help desk system through the Internet.

Existing customers can track their issues using our Customer Service Centre.